Connect Sensos to Claude

Instead of opening Sync, filtering a list, and exporting it, ask:
"Which shipments to Frankfurt went over temperature last month?"
Claude runs the lookups it needs, combines them, and answers in one pass.

The connector is read-only and sees only what your Sensos permissions allow, checked on every request.
For what it can do, the full tool list, and the security model, see Sensos MCP server.

Before you begin

You need:

a Claude account on a plan that supports connectors;
an active Sensos user account that can sign in at sync.sensos.io;
membership of at least one Sensos tenant containing the data you want to ask about; and
approval from your Claude organization administrator, if your organization restricts which connectors members may add.

You do not need an API key, and you do not need Sensos to register anything for you.

Connect from Claude (web and desktop)

In Claude, select your initials in the lower-left corner.
Go to Settings > Connectors.
Find Sensos in the connectors directory and select Connect.
Sign in with your Sensos credentials.
Review the requested access and approve it. Sensos asks for one read permission and nothing else.
Return to Claude and start a conversation.

There is no tenant or account to choose while connecting, and no configuration step afterwards.
Every tenant and account you belong to is reachable from the one connection; ask "Which Sensos tenants and accounts can I reach?" to see them.

If your organization uses a custom connector instead of the directory listing, go to Settings > Connectors > Add custom connector and enter https://mcp.sensos.io/mcp (streamable HTTP).
Claude identifies itself to Sensos automatically and is already on the Sensos allow-list, so there are no credentials to enter; you go straight to the same Sensos sign-in.

Connect from Claude Code

claude mcp add --transport http sensos https://mcp.sensos.io/mcp

Then run /mcp inside Claude Code, select sensos, and complete the sign-in in your browser.

Try it

"Show in-transit shipments in [ACCOUNT NAME] with open temperature alerts, and tell me which ones need attention first."
"Give me the full picture for shipment [SHIPMENT NAME OR ID]: where it is, every alert that fired and why, its milestones, and the latest notes."
"Show shipment completions by week for the last 90 days in [ACCOUNT NAME], and flag any week that looks unusual."

More prompts, including a full excursion-investigation workflow, are on Sensos MCP server.

Troubleshooting

I cannot find Sensos in the connectors directory

Your Claude organization may restrict connectors, or the listing may not be available on your plan or in your region.
Ask your Claude organization administrator to check your organization's connector settings.

If your plan allows custom connectors, you can also add Sensos yourself: go to Settings > Connectors > Add custom connector and enter https://mcp.sensos.io/mcp.
The sign-in, permissions, and everything on this page are identical from there on.

Signing in or approving access fails

Confirm your Sensos credentials work directly at sync.sensos.io.
Confirm your user belongs to at least one Sensos tenant. Sensos refuses a connection with no tenant membership at all.
Try another browser, or clear cookies for the Sensos sign-in domain.
If the connection has expired, go to Settings > Connectors and reconnect.

Claude connects but shows no Sensos tools

The connection is stale or was never fully approved.
Disconnect Sensos in Settings > Connectors, connect again, and approve the requested access when prompted.

Claude cannot find data you expect to be there

Ask "Which Sensos tenants and accounts can I reach?" and check the account is the one you meant. Similar account names across tenants are the most common cause.
Confirm you can see the same record in Sensos Sync as the same user. If you cannot see it there, the connector cannot see it either. That is working as intended.
Add the account name, an identifier, and a date range to your question.
For Low Battery or Connectivity alerts on one shipment or asset, ask for an alert search rather than for the shipment or asset itself.

An answer looks wrong

Ask Claude to show which tools it called and what came back, then check the same record in Sensos Sync.
If Sync and Claude genuinely disagree, contact support with the details in Get help.
That is a bug worth knowing about.

Privacy in Claude

Your questions and the returned data become part of your Claude conversation, handled by Anthropic under the terms and privacy commitments that apply to your Claude account or organization.
See Anthropic's Privacy Policy.

The connector does not request access to your Claude memory, chat history, conversation summaries, or files.

Connect Sensos only to a Claude account and organization approved to receive your Sensos data.
If you are not sure whether yours is, ask your administrator first.

How Sensos handles authentication, data, and retention is covered on Sensos MCP server and in the Sensos privacy policy.

Disconnect

Go to Settings > Connectors in Claude, select Sensos, and disconnect it.
No further requests can be made from that connection.

Data already returned into a conversation stays in that conversation, governed by the retention and deletion controls of your Claude account or organization.
Delete the conversation if you need the content gone.

Removing a user's Sensos access stops their connector from their very next request, because permissions are re-checked on every request.
There is nothing separate to revoke on the Sensos side.